Website Maintenance

That means we're available for you at any time of the day, any day of the week. We’ll usually get most jobs done during the work week (Monday-Friday, 9am to 6pm) within 4-8 hours. We monitor incoming tasks over the weekend, so if there’s an urgent issue we’ll be able to handle the issue as it arises.

We do! Hosting is included in all our Plan and we offer it as one of our Additional Products. This helps us to be a one-stop shop for all of your WordPress needs. Go into your client area dashboard and click on Store > Browse All. There you'll find all of the additional products we offer and what you’re already subscribed to.

The easiest way to contact us is through our in site chat window. We're always here and usually get back to you within minutes.

For job requests you prefer to use ticket system from client's dashboard. You can also send us an email at support@uphosts.online. We can provide dedicated phone support to our customers at a paid cost. Point is, there are many ways to get in touch with us!

That depends. Typically, small issues will take us about 4-8 hours to get you your site back in good order. If the issue is larger or more complex, we’ll contact you to see which direction you would like to go. No issue is too big for us to handle.

Unfortunately not. The framework within WordPress.com is such that it limits our ability to fully support their users.

Of course! You can upgrade, downgrade, change and cancel your plan in any way you’d like. You're not tied to a contract with us. You can change any aspect of your plan from the "My Products & Services" page of your Dashboard.

Your credit card will automatically be billed each month, for the amount of your plan(s), on the day that you signed up. If you need to cancel for any reason, we'll be happy to prorate the month that you cancelled and refund you for the remaining month.

We accept all major credit cards like Visa, MasterCard and AmericanExpress. After signing up, your card will be deducted each recurring month on the day that you signed up.

Our Main office is in India, Bengaluru.

Small changes are "30 minutes or less" in time and are generally simple in nature. These would include things like installing a plugin, making changes to your header or sidebar or setting up redirects.

And yes, if you’re on the Professional or Enterprise plans, you have an unlimited amount of changes! We'll handle one task at a time per each site, so once your first task is complete, we'll move on to the next one.

You can file as many tickets as you want and we will not bill you for the effort as long as they qualify as a 30-minute WordPress job. The only time we will restrict this is if we feel this feature is being abused by the client.

You can submit requests from your Dashboard or you can send them to us via our chat window.

To help make sure we can keep all of our customers happy, we only do small fixes and jobs. This means that 30 minute tasks are in scope and larger, more complex projects are out of scope under our paid plans.

If you have a fix that requires more than 30 minutes of our time, we offer additional developer hours at a fixed price per hour. We’ve got you covered!

We're fair and we've found our monthly clients are as well. We support a reasonable number of tasks per client and we will let you know if you’re stretching the friendship.

Of course! Our monthly support plans are dedicated to just one website. However, you are welcome to sign up to multiple accounts if you have two or more sites.

We complete tasks on the same business day, most within 8 hours. If you request a task over the weekend, we generally take care of it on Monday morning unless we deem it to be urgent.

We'll be sad to see you go but if you need to cancel, Since our minimum billing period is 1 month, your subscription plan will expire at the end of your billing month.

We offer a 30 day money back guarantee. If you’re not satisfied within 30 days of your purchase, we’ll offer you a full refund. Booyah!

First, we need to check your details and activate your account. Once your details are verified, you are welcome to submit your first job. We aim to start working on solving your problem on the same day you sign up.

Small jobs or 30-minute jobs are those that we estimate to be tasks that can be completed in 30 minutes or less. When you file a ticket, we will assess the effort involved before proceeding with work. Image and text changes, font and color modifications, minor plugin configurations and other tasks like this can usually be completed within 30 minutes.

You can still sign up for our WordPress maintenance plans as long as the hosting provider is deemed reliable and proficient in hosting WordPress websites. However, hosting with us on Uphosts servers, will ensure a more integrated experience as we can quickly navigate the familiar hosting environment for faster resolution.

If the hosting provider is not a known quantity, we will insist you either move to our hosting, or to one of our recommended WordPress hosting providers like WPEngine.

Uphosts continuously monitors customer sites using ongoing security scans by our partner, Patchman. Common issues are also manually checked whenever relevant. Unfortunately, even with proactive monitoring, no one can catch every security issue. In the event a security issue does occur, our goal is to respond immediately within business hours. Valid security concerns are of the highest priority over any and all development work, company-wide.

In the event your site is hacked, we have a One-Time Hacked Site Cleanup & Repair service available for ₹4999.